FCMB is currently being dragged on social media by the Nigerian bank’s app users over its mobile application glitch.
Users of the bank’s application took to the micro-blogging site, Twitter, to call out the bank over their dissatisfaction in using the bank’s mobile app.
The glitch:
The First City Monument Bank’s mobile banking app, according to some dissatisfied users, is inaccessible.
According to them, the bank’s app does not let them carryout transactions such as payment for services, transfers and withdrawals.
They said FCMB app began giving issues some days back.
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Screenshots of some of the users show that the app continues a loading process that never ends.
They said because of the glitch, transferring money via the FCMB app, making payments as well as its USSD services are not working.
Also, others complained that the bank has not reversed funds debited from their accounts in transactions that were never successful .
Here are some of their complaints:
Dear @fcmb_help @MyFCMB please what is happening to your mobile app? So we should not do business? This has been since yesterday. pic.twitter.com/dfg2uOodNg
— Oracle Of Africa🌍 Famous Laptop Hawker (@uniquechukwuma) July 15, 2022
What is really happening FCMB BANK
Since 2days now I can’t transfer or withdraw
Even with app or USSD code— Okonkwo Valentine Chekwube (@ValentineChekw4) July 15, 2022
this is #FCMB right now. and it is taking ages to load. Other banks would have sent notification of any problem or maintenance downtime before it happens, pic.twitter.com/9XbDwcD3yB
— Osamuyi Okpame (@OsamuyiOkpame) July 15, 2022
@fcmb_help @MyFCMB please fix whatever is going on 😪😪 I’m hungry!! pic.twitter.com/y03xmUeWtR
— WishiWasCool (@purewater01_) July 15, 2022
Since yesterday I can’t use my FCMB app mtswww one can’t just make a transfer in peace some of my friends are celebrating Birthday I want to celebrate them
— Bashir Na’umma (@Arewa1stSon_) July 15, 2022
FCMB, what’s happening with your App? pic.twitter.com/s3dwyH0P9D
— Tundun fadipe (@realtunsweet) July 15, 2022
FCMB una do this one oo.. been at this bank since 7am .. no network ..
— MCCOXYZ aka DURIN’s FOLK (@mccoxyz) July 15, 2022
Fgs @MyFCMB @fcmb_help I haven’t been able to log in my app since last night!!!!!! Pls help pic.twitter.com/ucTB1Y03ym
— WaveBoy🕊️💫🌊 (@Waveboyoshey_) July 15, 2022
FCMB please don’t make my school rescind my admission. I initiated my Form A 25th of May and my account is still yet to be debited even after notifying me that payment will be made in the week of 27 June and 1 July.
Other customers that I have engaged have also shared their pic.twitter.com/YbLemHKiN3— pc (@1zaPChike) July 15, 2022
what exactly is the problem with #FCMB lately?
I have been trying to do some transactions but all to no avail.Is anyone experiencing this too?
— Mind Burst Concepts. (@Igobasichris) July 15, 2022
Fcmb for over 12hours, all your apps have been inaccessible @fcmb_help @MyFCMB do something
— Big Xeus (@xeusimagery) July 15, 2022
Make person wake me up if FCMB app don dey work. Thanks.
— Tippy_OG (@emo_Heat) July 15, 2022
FCMB mobile app download *329# down. Everywhere just dry. People can’t transact. What’s going on
— Joseph Udeochu (@udeochujoseph) July 15, 2022
Fcmb kindly refund my money back to me
I made a transfer since yesterday it didn’t go through and you have decided to hold my money instead of reversing it @fcmb_help @MyFCMB @MyFCMB @MyFCMB @MyFCMB @MyFCMB @MyFCMB @MyFCMB @MyFCMB @MyFCMB— Temiloluwa Odenike (@thefreshboyyyy) July 15, 2022
FCMB give me my money I no do again.
This is Saver and more reliable than fcmb pic.twitter.com/dnpv70NGpN
— SANGO-OTTA PREFECT 📃 (@jamesity) July 15, 2022
Dear @MyFCMB @fcmb_help please why can’t I make transactions this morning, till I d!e of hunger?😭
— Aproko Nurse 001 (@aprokonurse1) July 15, 2022
@MyFCMB fcmb bank is the worst bank, imagine a bank that ussd dont work, always error. Bank App, login error. Nothing is working. Imagine someone being in a state of emergency, that is how the persons plan will fail coz of unprofessionalism. I dont advice anybody to bank in fcmb
— Jeph. Chukwuebuka (@jeffizy96) July 14, 2022
This one wey Fcmb dey trend no be to go withdraw my Last 1k like this pic.twitter.com/X3gnN0XzSc
— Agbo Chidera (@Agbochidera1) July 15, 2022
The fact that all Nigerian banks can just shut down, take your funds, lock up and there’s nothing you can do about it doesn’t bother you? #FCMB aunty Ada Omah Buju Vawulence
— WrathOfTheTitans (@knoedits) July 15, 2022
FCMB wussup ?🌚why you Commot 200 naira from my account ? That aside why is your app not loading?@MyFCMB
— Cocoicee__🌶🌸 (@Cocoicee_) July 14, 2022
Meanwhile, reacting to the complaints, FCMB, via its Twitter handle, assured its customers that is is working to rectify the issue.
FCMB
It also appologised to the users over the glitch.
The bank’s tweet reads thus:
“We are working on it, Apologies for the inconvenience.”
You never stop working on it, how long will it take?
— Olalekan Leksyde (@OLeksyde) July 15, 2022
and then