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FCMB Mobile Banking App Experiences Glitch: Users Groan

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FCMB

FCMB is currently being dragged on social media by the Nigerian bank’s app users over its mobile application glitch.

Users of the bank’s application took to the micro-blogging site, Twitter, to call out the bank over their dissatisfaction in using the bank’s mobile app.

The glitch:

The First City Monument Bank’s mobile banking app, according to some dissatisfied users, is inaccessible.

According to them, the bank’s app does not let them carryout transactions such as payment for services, transfers and withdrawals.

They said FCMB app began giving issues some days back.

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Screenshots of some of the users show that the app continues a loading process that never ends.

They said because of the glitch, transferring money via the FCMB app, making payments as well as its USSD services are not working.

Also, others complained that the bank has not reversed funds debited from their accounts in transactions that were never successful .

Here are some of their complaints:

Meanwhile, reacting to the complaints, FCMB, via its Twitter handle, assured its customers that is is working to rectify the issue.

FCMB, customers,

FCMB

It also appologised to the users over the glitch.

The bank’s tweet reads thus:

“We are working on it, Apologies for the inconvenience.”

Anthony Chinonso Ogbonna is the editor of Techuncode media. He is a seasoned journalist whose stint cuts across broadcast, print and, especially, the online media. A graduate of Mass Communication from the University of Nigeria, Nsukka (UNN), Anthony holds a Masters Degree in Multimedia Journalism. He aligns his belief with those of world tech communities, holding tenaciously that the world is solely driven and can only be best with tech. Furthermore, Anthony believes that technology is simple, fun and is not what one, especially Africans, should be scared of, hence, his passion for telling compelling stories about tech in ways relatable to the ordinary user. He has his hobbies in reading and designing (new hobby though.)

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