How App Malfunction, Naira Scarcity Forced Zenith Bank To Shut Branches Nationwide
Zenith Bank has shut many of its branches nationwide following complaints from customers that the bank’s app keeps malfunctioning.
Also, the bank shut down because of naira scarcity which has led the bank’s customers to launch several attacks on the bank’s branch offices.
The bank, on Tuesday, shut some of its branches in the Federal Capital Territory (FCT) and other states across the country.
It said angry customers are allegedly attacking its staff members.
Confirmation from a NAN report says that the bank’s branches were under lock and key in the FCT and other environs.
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The financial institution lock its branches at Zenith Bank Check-Point, along Nyanya Mararaba road.
It locked the entry gates into the banking halls and the ATM Gallery.
An official of the bank who preferred anonymity said that some of the bank’s branches were also shut down due to poor network and scarcity of the new naira notes.
The official said that angry customers attacked many of their branches across the country.
He said the customers could not withdraw the new notes from their accounts and so, resorted to attacks.
Some video clips on social media showed how staff of Zenith Bank jumped through fences to escape mob attacks from customers.
Complaints on Twitter:
Customers took to Twitter to complain about @ZenithBank
e be like Zenith Bank don MMM o 😂😃 pic.twitter.com/7XMox9cGSo
— SED (@Santario_) February 7, 2023
Zenith bank deleted this post 2minutes after posting it because the swear and vawulence was too much for them… my 346k is gone 😭😭😭 pic.twitter.com/c9MU96RTTg
— Quincy💙 (@Ultimate_Quincy) February 7, 2023
At 1:30 like this I discovered that I could login to my Zenith Bank app. Omooo I quickly transferred all my money from Zenith to opay fast fast and was just praying that the thing doesn’t hang or anything because the app was extremely slow.
— Becksss 🤎 (@AdyBecky) February 7, 2023
Someone sent me money from @OPay_NG to @ZenithBank since two days now. I nor see money for my account play said successful but zenith bank swallow my money.
— Dennis Igbinedion (@De60135157) February 7, 2023
Went to Zenith bank yesterday and today and the number of customers who came to complain about transfers missing,debits etc. Omo!! I no pity u if u have your account with money inside with them
— E.coli (@WXZLE) February 7, 2023
At Zenith bank Ikorodu today ATM Debited one woman in front of me without dispensing to her..💴
Mama grabbed Me & shouted “My son you are my witness oo”..
— ANTHONY SAMUEL IKOJO🇳🇬 (@SAMUELIKOJO) February 7, 2023
Zenith bank should probably leave this banking thing and focus on Christmas decorations.
— Cross˚ (@Elkrosmediahub) February 4, 2023
Once I get my money out of Zenith Bank, I’m closing the account . No one deserves this level of bad customer service.
— Temilade Salami | Environmentalist (@theglobaltemi) February 6, 2023
Zenith bank pls I cannot turn into a beggar because of you people!!!
— Dandizzy🌊 (@iDanDizzy) February 6, 2023
It’s a pity. Zenith bank staff fleeing from angry customers WAITING for them with vawulence……😳 pic.twitter.com/yaoRHryNJR
— Roy Biakpara (Emir of Clan of Diasporans) 🇺🇦 (@RBiakpara) February 7, 2023
Zenith Bank is now the worst bank with all the untrained small children they employ as cheap labour. No customer care anymore!
— DaniSmart (@DanAbbagu) February 7, 2023
According to NAN, some branches of the bank in Enugu were working.
However, the staff members wore dresses different from the bank’s outfit to avoid easy identification by angry customers.
Meanwhile, the Chartered Institute of Bankers of Nigeria (CIBN) has called for calm and understanding among bank customers.
A statement by Akin Morakinyo, the Registrar/Chief Executive, CIBN, said the Central Bank of Nigeria (CBN) and operators (the banks) were working assiduously to bring the situation under control.
He called on bankers to carry on their duties with utmost professionalism and diligence.
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