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How App Malfunction, Naira Scarcity Forced Zenith Bank To Shut Branches Nationwide



Zenith Bank Shuts Branches As Customers Say Mobile App Malfunctions, Top Tech Companies in Nigeria Record Losses Due to COVID-19

Zenith Bank has shut many of its branches nationwide following complaints from customers that the bank’s app keeps malfunctioning.

Also, the bank shut down because of naira scarcity which has led the bank’s customers to launch several attacks on the bank’s branch offices.

The bank, on Tuesday, shut some of its branches in the Federal Capital Territory (FCT) and other states across the country.

It said angry customers are allegedly attacking its staff members.

Confirmation from a NAN report says that the bank’s branches were under lock and key in the FCT and other environs.

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The financial institution lock its branches at Zenith Bank Check-Point, along Nyanya Mararaba road.

It locked the entry gates into the banking halls and the ATM Gallery.

An official of the bank who preferred anonymity said that some of the bank’s branches were also shut down due to poor network and scarcity of the new naira notes.

The official said that angry customers attacked many of their branches across the country.

He said the customers  could not withdraw the new notes from their accounts and so, resorted to attacks.

Some video clips on social media showed how staff of Zenith Bank jumped through fences to escape mob attacks from customers.

Complaints on Twitter:

Customers took to Twitter to complain about @ZenithBank

According to NAN,  some branches of the bank in Enugu were working.

However,  the staff members wore dresses different from the bank’s outfit to avoid easy identification by angry customers.

Meanwhile, the Chartered Institute of Bankers of Nigeria (CIBN) has called for calm and understanding among bank customers.

A statement by Akin Morakinyo, the Registrar/Chief Executive, CIBN, said the Central Bank of Nigeria (CBN) and operators (the banks) were working assiduously to bring the situation under control.

He called on bankers to carry on their duties with utmost professionalism and diligence.

Anthony Chinonso Ogbonna is the editor of Techuncode media. He is a seasoned journalist whose stint cuts across broadcast, print and, especially, the online media. A graduate of Mass Communication from the University of Nigeria, Nsukka (UNN), Anthony holds a Masters Degree in Multimedia Journalism. He aligns his belief with those of world tech communities, holding tenaciously that the world is solely driven and can only be best with tech. Furthermore, Anthony believes that technology is simple, fun and is not what one, especially Africans, should be scared of, hence, his passion for telling compelling stories about tech in ways relatable to the ordinary user. He has his hobbies in reading and designing (new hobby though.)