Mobile

Safaricom Users Report Glitches With M-Pesa

Safaricom Users report glitches with M-Pesa on Thursday as the popular app by the telecom company faces criticisms from users.

Published

4 months ago

July 27, 2023

Anthony Ogbonna

Safaricom Users report glitches with M-Pesa on Thursday as the popular app by the telecom company faces criticisms from users.

On Thursday, users of the popular M-Pesa reported having issues using the service.

M-Pesa is a service that allows global and domestic merchants to offer Africa’s leading payment method as a payment option at online checkouts.

The users took to their Twitter handles to report the issues.

UPDATE: Safaricom users report experiencing issues with M-Pesa on Thursday pic.twitter.com/0aODgtQBTO

— Cyprian, Is Nyakundi (@C_NyaKundiH) July 27, 2023

What’s not happening today?
ECitizen is down, Safaricom Mpesa app and MySafaricom App is down, USSD is down, KPLC USSD is down, Mshwari and KCB Mpesa is down, Bank to Mpesa is down. I hope all this had nothing to do with Sudan. Weuh!
Where are we heading as a country?

— Omwamba 🇰🇪 (@omwambaKE) July 27, 2023

M-PESA is down, KCB-MPESA is down, eCitizen is down, NTSA site is down, Safaricom App is down, KPLC is down.

Sudan Anon, the cybercriminals operating in Sudan claims responsibility.

It is a time to take cybersecurity seriously as a country.

— #SpaceYaTech (@SpaceYaTech) July 27, 2023

ECitizen Down
Safaricom Mpesa app
MySafaricom App is down
USSD is down
KPLC USSD down
Mshwari and KCB Mpesa down
Bank to Mpesa down

I have no cash with me hope by Evening Sudan will have been handled accordingly

— Pubungu🇰🇪 (@HEpubungu) July 27, 2023

Mpesa is having technical issues on the app and safaricom app as well as bank to mpesa but no official communication from the telco surely things have changed

— Neptune Spear (@sirmyq) July 27, 2023

This is coming as the telecom company eyes at least two million users in Ethiopia.

…As Telecom Company eyes 2 million users in Ethiopia

Safaricom is targeting to sign up at least two million customers on its M-Pesa mobile money service in the Ethiopian market by the end of the current financial year that is set to close in March 2024.

The telco said it is also on course to meet its earlier target of onboarding 10 million subscribers by the same date.

ALSO READ: Kenyan Court Allows Users Sue Safaricom Over Bank Detail Access

Safaricom Chief Finance Officer Dilip Pal in a status update webinar, said the company sees optimal competition with rival Ethio Telecom (Ethiotel) when the telco business is combined with mobile money services.

Safaricom has lined up plans to launch M-Pesa in the populous country before the close of the quarter ending September this year to take on Ethiotel’s Telebirr service, which was unveiled in May last year.

Mr Pal said it will take a shorter time for M-Pesa to gain traction in Ethiopia than it did in Kenya, where it was launched in 2007, due to the huge demand.

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